Help and support with Universal Credit

Because Universal Credit is a big change to the way existing benefits work, we understand that you may need some extra help and support with making your claim, managing your money and more.

  • You will need to make and manage your claim online.

    You will also need to verify your identity online as part of the process.

If you need help getting online or want to build confidence in your digital skills, the Click Start team can help: call 0300 555 6666. You can use computers with access to the internet for free at whg offices, at your Jobcentre Plus, or your local library.

  • It's a single monthly payment.

    This means all of the benefits for your household will be combined in to one payment.

You will need to think about the way you plan your monthly income and spending. The single monthly payment is paid in arrears, and you may need to change the way you manage your money. Our calculator can help with this:

Benefit and budgeting calculator

  • The monthly payment will be made directly to your bank or building society account.

    You'll need to set one up if you don't already have one.

If you don't already have an account, whg Money Advice Team give you free and friendly support to get you up and running. Or Credit Union Walsave can help on 01922 653310.

  • You are responsible for paying your rent.

    It is up to you to manage your money and make your rent payments to whg.

Part of your Universal Credit payment may be allocated towards your rent (called housing costs). However, you are responsible for making rent payments to whg, in full and on time, from your bank or building society account.

It is a good idea to set up a payment plan so your rent is always paid on time each month. Paying your Rent First as a priority means you can enjoy a safe and secure home. You should contact whg if you need any help or advice.

  • You will have to wait around 5 weeks before you receive your first Universal Credit payment.

You should prepare for this by ensuring your rent account is in credit. Contact whg if you need advice on your rent account.

  • Do you need help, support or advice?

whg provides a number of support services to help you:

  • Access free and confidential advice through our Money Advice Service. Our expert team will be able to help you maximise your income and advise on any debt issues
  • Our 'UCSavvy' course in partnership with Just Finance Foundation can help you prepare for Universal Credit. Scroll to the bottom of this page to find out more about these free, friendly sessions.
  • The Employment and Training Team can help build your confidence and prepare you for work by providing tailored, individual support
  • Our Health and Wellbeing Team can help you maintain your lifestyle in your own home
  • The Community Health Team offers clubs and courses to help local people lead a healthy and active lifestyle.

There is also a Government Universal Credit helpline: 

  • Freephone: 0800 328 5644
  • Monday to Friday, 8am to 6pm


What is Universal Credit?

When will it affect me?

How do I apply for Universal Credit?

Universal Credit help and support

Frequently Asked Questions

Universal Credit: full service map

Begin an online application

Calculate your benefits

  • UCSavvy - Universal Credit sessions

    The introduction of Universal Credit will mean a big change to the way many people and families manage their money and spending.

    Just Finance Foundation's UCSavvy course is designed to help you understand and prepare for Universal Credit and the changes it will bring to managing your money.

    After attending one of the sessions, whg Customer Lisa said: "I was a bit worried about Universal Credit, but now I feel more confident and I know what I need to do."

    UCSavvy sessions will be taking place on the following dates.

    To book a place, please contact us or send us a message on Facebook and let us know the date you wish to attend.

    Date/Time  Venue 

    Tue, 31st July
    1pm-3pm

    Autumn Close, Shelfield

    Wed, 8th August
    1pm-3pm

    St Giles, Willenhall

    Wed, 15th August
    10am-12pm

    whg Main Office
    100 Hatherton Street, Walsall

    Wed, 22nd August
    1pm-3pm

    Catshill Road, Brownhills

    Fri, 24th August
    1pm-3pm

    Autumn Close, Shelfield

    Wed, 29th August
    1pm-3pm

    Rough Hay, Darlaston

  • UCSavvy - Shelfield sessions

    Shelfield sessions are held at: Autumn Close Community Centre | Autumn Close | WS4 1DU Shelfield | United Kingdom

    These relaxed and friendly sessions last for around two hours.

    See dates and book free tickets:

  • UCSavvy - Darlaston sessions

    Darlaston sessions are held at: Rough Hay Community Centre | 27 Hall Street East | WS86BN Darlaston | United Kingdom

    These relaxed and friendly sessions last for around two hours.

    See dates and book free tickets:

  • UCSavvy - Willenhall sessions

    Willenhall sessions are held at: St Stephen's the Martyr Church | Wolverhampton Street | Willenhall| WV13 2PS

    These relaxed and friendly sessions last for around two hours.

    See dates and book free tickets:

  • UCSavvy - Walsall sessions

    Walsall sessions are held at:  whg Main Office | 100 Hatherton Street | WS11AB Walsall | United Kingdom

    These relaxed and friendly sessions last for around two hours.

    See dates and book free tickets:

  • UCSavvy - Brownhills sessions

    Brownhills sessions are held at: Catshill Road Community Centre | Catshill Road | WS86BN Brownhills | United Kingdom

    These relaxed and friendly sessions last for around two hours.

    See dates and book free tickets: