Report a repair online

To report a routine repair please complete the form below. Before using this service, please refer to your repairs handbook.

Please note that if you have an emergency repair you must call us on 0300 555 6666 to ensure that we can deal with it as quickly as possible.

Repair timescales

When you report a repair and we agree that it is our responsibility, we put it into one of the four categories below. Each category has its own target response time so that you know what to expect from us.

 

Emergency repairs

These are repairs which present an immediate risk to safety, security or health. We aim to make the repair safe within three hours of you reporting it and complete it within 24 hours.

 

Urgent repairs

These are repairs which cause serious inconvenience. We aim to respond to an urgent repair within three working days of you reporting it.

 

Routine repairs

These are day to day repairs which do not cause immediate inconvenience. We aim to respond to a routine repair within one calendar month of you reporting it.

 

Programmed work

Certain repairs may be scheduled for a later date and carried out with other repairs in the area. We have a three-month target for these repairs.

 

Gas Servicing

At whg we have a legal requirement to carry out annual gas safety checks of all gas appliances in our properties.  Faulty appliances can cause explosions and can also give off potentially fatal carbon monoxide fumes.

Each year, we write to our customers to let them know that a gas inspection is due. We need to gain access to the property to carry out the inspection which takes about an hour and a half and is completed by a Gas Safe registered engineer.

If you don't allow us access to your home, you are in breach of your tenancy agreement and we will take strong action, through the courts if necessary, to preserve your safety and that of your family and neighbours.