YOU SHOULD NOT CANCEL ANY DIRECT DEBITS OR STANDING ORDERS YOU HAVE WITH US AND MUST KEEP YOUR AGREEMENT UP TO DATE.
Your tenancy agreement requires rent payments to be made in advance. Rent First is to help you comply with your tenancy agreement, this will include agreeing payment plans to bring your rent account in advance over a period of time.
Rent Free Weeks are just that - whg will not charge you rent 2 weeks a year. You will still make a payment each week/month depending on your rent agreement and will be required to make a payment all year around.
For example if your rent is £100 per week and you pay every week then you must have £100 credit on your rent account to comply with your tenancy agreement.
If you are in credit when the Rent Free Weeks are due - we will collect £0 for those 2 weeks and carry on with your rent payments after that. However if you are not in credit with us, you will still be charged to cover any debt with us.
Each customer account is different, to review your current payment plan please refer to the most recent direct debit letter that was sent to you.
If you do cancel any payment arrangements without prior agreement with us, please note we will take recovery action for any debt outstanding.
*Shared Ownership and Market Rent customers are not included in the Rent Free Weeks*