Rent First

Why Rent First?

We understand that there are many pressures on household incomes, but payment of your rent should always be the first priority as this means you can enjoy a safe and secure home. When you signed your tenancy agreement, you agreed that your rent to whg is payable every week and all rent is due in advance for the week ahead.

This is especially important if you claim Universal Credit, as welfare benefits will be paid directly to you (in arrears) and you will have to manage your own rent payments.

As well as offering well maintained homes, whg also offer a range of high quality services such as repairs, home improvements and support for community initiatives.  The provision of these services costs money and whg uses its rental income to fund them.  This is why it is important that your rent is paid regularly and on time. 

Getting ready for Universal Credit

Universal Credit is a new benefit system replacing many of the current benefits and tax credits.  It is for working age individuals, including single parents.  You can claim it whether you have a job or not.

Universal Credit will be a big change for your family’s finances – so it’s a good idea to make sure you’re prepared for the switchover.  We’re here to support you, but there are different ways that you can start to prepare so we’ve put together some tips to help you be ready for Universal Credit.

  • When Universal Credit is introduced you will get one monthly payment for all benefits at once – so you may need to change the way you manage your money each month.  We have an online budgeting calculator which may help you plan your spending.

Benefits and Budgeting Calculator

  • Mind the gap! When you first claim Universal Credit you will have to wait over a month (almost 7 weeks) before you receive your first payment.  Make sure your rent account is in credit to prepare for this. 
  • Make sure you have a bank or building society account, or an account with a credit union for your payments. If you don’t already have one our Money Advice Team can help you with this.
  • Make sure you have access to the internet – you’ll be expected to claim Universal Credit and manage your account online. If you require help with getting online or need some training contact our Click Start team.
  • Set up a Direct Debit to ensure your rent account is kept up to date.

Set up a Direct Debit

More than half of our customers pay by Direct Debit – and here are the reasons why:

  • It’s simple – paying by Direct Debit is the easiest way to pay your rent and you can choose to pay on a weekly, fortnightly, four-weekly or calendar monthly basis, on a day of your choice. Remember that if you pay fortnightly or monthly you need to pay in advance.
  • It’s hassle-free – your rent is always paid on your agreed date, no matter what the circumstance. Any changes are made for you without the hassle of going to the bank.
  • It’s secure – the Direct Debit Guarantee means your payments are secure and protects you in the rare event there is an error.
  • We are here to help – once a Direct Debit is set up, you can relax knowing that whg will help you to manage your account and sustain your tenancy.

Learn more about Direct Debit payments.

whg Money Advice Service

Customers can get free, confidential, expert advice on managing their money from the whg Money Advice Service. 

We’re here to help, so don’t struggle with your financial worries alone.

Learn more about the whg Money Advice Service