Your rent to whg is payable every week and all rent is due in advance for the week ahead. It is important that you pay regularly and do not fall behind with your payments, known as arrears. With the changes from benefits to Universal Credit, it's important you manage your money correct and ensure bills, including your rent is paid. To work out a budget or how the Universal credit system might affect you take a look at our budget calculator.
If you pay fortnightly or monthly, you must do so in advance.
The rent you have to pay is worked out over 50 weeks of the year. That means there are two weeks each year when no rent is due - these are known as ‘rent free’ weeks.
We will send you a rent statement every 13 weeks. Please contact us if you require a copy at any other time.
Some customers may be required to pay a service charge for specific services e.g. lifts, door entry systems or communal cleaning.
Direct Debit is an easy and convenient way to pay. Payments can be made weekly/fortnightly/four weekly or on a calendar month basis, on a day of your choice.
If you pay by Direct Debit you know that your rent is always paid on time and that any changes are managed for you without the hassle of going to the bank. The Direct Debit Guarantee means your payments are secure and protects you in the rare event that there is an error.
You will need a bank, building society or credit union account to do this and if you don’t already have one, our Money Advice Service can help you to set one up.
Simply complete a Direct Debit Form and return it to us. We can also set up a Direct Debit over the phone between 9am and 5pm, Monday to Friday. Call us on 0300 555 6666.