Don’t fall victim to fraud
There has been an increase in the number of fraud cases since the coronavirus outbreak, so we’d like to take this opportunity to remind you to be alert and on the lookout for scams, bogus callers and suspicious communication.
Fraudsters can target people in many ways, including:
- Phone calls pretending to be someone else, for example they may impersonate whg or your bank and ask for you to send them money. whg have been making genuine 'safe and well' calls to customers recently - see the section below for more information and remember we will never ask for personal information, bank details or card details over the phone.
- Scam emails or text messages which look authentic and may be offering cash support at this difficult time. Do not click any links you do not recognise. whg links will always begin with 'whg.uk.com'
- Door knocking – we have had reports of people cold-calling customers and impersonating whg, to try and gain access to the property.
There are measures you can take to help protect yourself from falling victim to fraud.
- whg will never contact you and ask you for your bank or card details, unless it is an arrangement with you to set up a direct debit. We will never ask you to read out your card number. If you receive an unexpected call or a suspicious email from someone claiming to be from whg, and are unsure, please hang up and call us on 0300 555 6666 or email firstname.lastname@example.org to check it's really us.
- When our colleagues visit customers, they will always carry an identification badge. If you receive an unexpected visit from somebody claiming to be from whg, you have the right to ask to see identification. If in doubt, do not let them into your home and please report the incident to us by calling the office on 0300 555 6666.
- Be vigilant with any suspicious phone calls or emails. If something seems to good to be true, it usually is and is probably a scam. This guidance will help you protect yourself.
- If you need to report a case of suspected fraud, you can visit the Action Fraud website and provide the details there. Click here to visit.
Safe and Well calls
whg have been making 'safe and well' calls to our older and vulnerable customers to offer reassurance and ensure these customers have everything they need.
Customers are asked about their general health, who should be called in an emergency and if they have support with shopping or picking up medication.
These are friendly calls from our caring colleagues. If you are called by someone who says they are from whg, please remember that we will never ask for personal information, bank details or card details over the phone.