Communities and neighbourhoods
A home is more than just your property, it’s the area where you live. We’re committed to keeping your area clean and safe and creating communities and neighbourhoods that you can be proud of.
Supporting you in your community
Your Community Housing Officer (CHO) is your main point of contact. They work out and about on your estate and know all the services that can benefit you.
Your CHO can:
Clean and green neighbourhoods
Our dedicated Neighbourhood Services Team support the smooth running of your building, local area and more. They will remove fly-tipping on our land and report ASB.
If you live in one of our blocks our team provide you with a regular caretaking service to ensure they are clean and safe. This service is delivered daily to high rise blocks and a minimum of once a month to low rise blocks.
The caretaking service for customers in blocks includes:
Every year we help customers stay safe in the areas where they live. We deal with anti-social behaviour (ASB), crime, domestic abuse and other issues that could impact the safety of customers. We operate CCTV systems and work closely with external partners such as the police and local authorities.
We like working with customers to keep our neighbourhoods clean and safe. We organise local events from estate walks to communal skips for neighbourhood clear outs.
Help us keep streets clear
We spend around £300,000 a year clearing up waste and unwanted items dumped on our estates. We believe this money could be spent on improving your communities. You can help us by:
Do you have a safety concern?
If you believe a whg customer to be the cause or victim of a safety issue in your community, contact us by calling
In an emergency always call 999.
How often is my block cleaned?
Who do I report flytipping to?
Who do I talk to about a problem with parking?
How often is the communal grass cut?
What grounds maintenance services can I expect to receive as part of my tenancy?
My bin hasn’t been collected. Who do I report it to?
Who is responsible for maintaining trees?
How do I give feedback or make a complaint?
If things haven’t gone as you expected or you’re unhappy with something we did, please let us know. We’ll work with you to understand what happened and do our best to put it right.
You can do this by filling in our feedback form. Click here for more information about feedback and complaints.