Communities and neighbourhoods

A home is more than just your property, it’s the area where you live. We’re committed to creating communities and neighbourhoods that you can be proud of.

Supporting you in your community

Your Community Housing Officer is your main point of contact. They work out on your estate and know all the services that can benefit you. By getting to know you, your strengths and interests they can work with you to feel more empowered, and achieve more for yourself, your family and your community.

 

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Provide guidance on any housing or tenancy issues
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Deal with any tenancy changes or changes in your circumstances
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Refer you to other services offered by us
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Connect you with local services such as community centres, local groups and specialist agencies
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Work with you to find out what you want to achieve and help you decide how to get there
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Offer advice on how you can work with your neighbours to resolve issues promptly

Clean and green neighbourhoods

Our dedicated neighbourhoods team support the smooth running of your building, local area and more.

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Rubbish chute checks, blockages and spillages
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Manage building access
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Report incidents of anti-social behaviour
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Act as a point of liaison for customers
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Manage communal areas, fire risk actions and access to meter cupboards
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Monitor the performance of cleaning and grounds maintenance contractors

Spotted something that’s not right?

Community Housing Officers work closely with the neighbourhood team to deliver our range of housing services. If there’s an issue in your area, reach out to your local contact.

Building safety

Your safety is our number one priority and we are committed to working with customers to maintain our high standards. If you have any concerns relating to building safety please get in touch immediately.

Community safety

Every year we help customers stay safe in the areas where they live. We deal with anti-social behaviour (ASB), crime, domestic abuse and other issues that could impact the safety of customers. We operate CCTV systems and work closely with external partners such as the police and local authorities.

Working together

We like working with customers to keep our neighbourhoods clean and safe. We organise local events from estate walks to communal skips for neighbourhood clear outs.

Help us keep streets clear

We spend around £240,000 a year clearing up waste and unwanted items dumped on our estates. We believe this money could be spent on improving your communities. You can help us by:

  • Reporting fly tipping to us on 0300 555 6666 or to your local council.
  • Use your council’s bulky waste collection service to get rid of large items.
  • Request a larger bin if you need one from your local council.
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Do you have a safety concern?

If you believe a whg customer to be the cause or victim of a safety issue, contact us by calling

0300 555 6666

In an emergency always call 999.

FAQs

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Who should I tell about pest problems?

If you notice a pest problem in your home or in a communal area – like rodent infestation or a wasp nest – please contact us or report it to your Community Housing Officer.

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How can I get involved in more whg community activities?
You can see our calendar of events, which provide all kinds of opportunities, here. Or, if you have any ideas for an activity in your community, please email us at customervoice@whgrp.co.uk
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How do I give feedback or make a complaint?

If things haven’t gone as you expected or you’re unhappy with something we did, please let us know. We’ll work with you to understand what happened and do our best to put it right.

You can do this by filling in our feedback form. Click here to access the form.