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Communities and neighbourhoods

A home is more than just your property, it’s the area where you live. We’re committed to keeping your area clean and safe and creating communities and neighbourhoods that you can be proud of.

Community Housing Officers Neighbourhood Services Team Report an issue FAQs
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Supporting you in your community

Your Community Housing Officer (CHO) is your main point of contact. They work out on your estate and know all the services that can benefit you.

Your CHO can:

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Provide guidance on any housing or tenancy issues
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Deal with any tenancy changes or changes in your circumstances
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Refer you to other services offered by us
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Connect you with local services such as community centres, local groups and specialist agencies
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Work with you to find out what you want to achieve and help you decide how to get there
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Offer advice on how you can work with your neighbours to resolve issues promptly
Meet Karen, our CHO for Blakenall

Clean and green neighbourhoods

Our dedicated Neighbourhood Services Team support the smooth running of your building, local area and more. They will remove flytipping on our land and report ASB.

If you live in one of our blocks our team provide you with a regular caretaking service to ensure they are clean and safe. This service is delivered daily to high rise blocks and a minimum of once a month to low rise blocks.

The caretaking service for customers in blocks includes:

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Checking and maintaining rubbish chutes
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Keeping the building safe and secure
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Reporting incidents of anti-social behaviour
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Litter picking and removing fly-tipping on whg land
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Looking after communal areas, fire risk actions and access to meter cupboards
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Monitoring our cleaning and grounds maintenance contractors

Spotted something that’s not right?

Community Housing Officers work closely with the Neighbourhood Services Team to deliver our range of housing services. If there’s an issue in your area, reach out to your local contact.

Find your Community Housing Officer

Community safety

Every year we help customers stay safe in the areas where they live. We deal with anti-social behaviour (ASB), crime, domestic abuse and other issues that could impact the safety of customers. We operate CCTV systems and work closely with external partners such as the police and local authorities.

Working together

We like working with customers to keep our neighbourhoods clean and safe. We organise local events from estate walks to communal skips for neighbourhood clear outs.

Check out what’s on in your area

Help us keep streets clear

We spend around £300,000 a year clearing up waste and unwanted items dumped on our estates. We believe this money could be spent on improving your communities. You can help us by:

  • Reporting fly-tipping to us on 0300 555 6666 or to your local council.
  • Use your council’s bulky waste collection service to get rid of large items.
  • Request a larger bin if you need one from your local council.
Find your local council Report fly-tipping to Walsall Council
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Do you have a safety concern?

If you believe a whg customer to be the cause or victim of a safety issue in your community, contact us by calling

0300 555 6666

In an emergency always call 999.

FAQs

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How often is my block cleaned?
Communal areas up to and including the third floor in our high rise blocks are cleaned five days a week, from Monday to Friday. Communal areas above the third floor are cleaned weekly. If you live in a low rise block they are cleaned twice a week. Our wellbeing schemes are cleaned five days a week from Monday to Friday.
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Who do I report flytipping to?
You can help us to identify and prosecute offenders by reporting flytipping to either your local council or us on 0300 555 6666. If you live in Walsall you can report it to: flytipping@walsall.gov.uk or on 01922 653355.
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Who do I talk to about a problem with parking?
If you have an issue with parking on whg land you can contact us on 0300 555 666. If you are concerned about parking on a public road you will need to contact your local council.
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How often is the communal grass cut?
The schedule for grass cutting is based on 16 cuts between 1 April and 31 October each year. This is usually done every two weeks but can change due to adverse weather.
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What grounds maintenance services can I expect to receive as part of my tenancy?
If you have a communal outdoor space and pay a service charge for grounds maintenance, this will cover fortnightly grass cutting (April to October, monthly maintenance of flower beds with pruning in summer and winter, hard surface maintenance four times a year and leaf clearance from November to March. We will also pick up litter on every visit.
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My bin hasn’t been collected. Who do I report it to?
Bin collections are the responsibility of your local authority. If your bin was missed you will need to contact them. If you have a communal bin which has not been collected because it is overflowing you can contact us.
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Who is responsible for maintaining trees?
We are responsible for looking after trees in public open spaces on our land. Local councils are responsible for trees on their land. You are responsible for trees in your garden.
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How do I give feedback or make a complaint?

If things haven’t gone as you expected or you’re unhappy with something we did, please let us know. We’ll work with you to understand what happened and do our best to put it right.

You can do this by filling in our feedback form. Click here for more information about feedback and complaints.

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Who should I tell about pest problems?
You are responsible for dealing with infestations caused by conditions in your home, such as rubbish or uncleanliness. This might include ants, fleas or bedbugs. Visit British Pest Control Association for guidance and details of local pest control specialists. We are responsible for infestations that are a result of external conditions. This might include squirrels in your loft, wasps or bees. Contact us to arrange a visit to your home. If we discover a pest infestation that you are not responsible for, we will arrange pest controllers and tackle the issues that have caused the infestation. If we determine that the pests are due to rubbish or uncleanliness in your home, we will ask you to arrange your own pest control. If we need to arrange pest control right away, this will be charged to you.
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How can I get involved in more whg community activities?
You can see our calendar of events, which provide all kinds of opportunities, here. Or, if you have any ideas for an activity in your community, please email us at customervoice@whgrp.co.uk
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