Every year we invest millions of pounds in our homes and neighbourhoods. Our in-house team carry out routine repairs and maintenance, while trusted partners undertake large scale planned maintenance and major works on our behalf.

In total we spent £53.2m on improving homes in 2021/22.

We carry out regular checks to our homes to ensure they are safe. We do this according to the standards set out by the government.

We make every possible effort to carry out these important checks, but sometimes the figure can drop below 100% if we are unable to access a property when the appointment is due.

Our neighbourhoods team support the smooth running of your building, local area and more.

The percentage of customers satisfied with their neighbourhood dropped 9% from last year. We have created a programme of regular community events so that we can work with you to improve your neighbourhoods.

We are creating more ways for our customers to get involved in what we do, and have their say on how we do it.

We plan to expand our community groups and launch a new Customer Voice platform to give you even more opportunities to have your say.