Every year we invest millions of pounds in our homes and neighbourhoods. Our in-house team carry out routine repairs and maintenance, while trusted partners undertake large scale planned maintenance and major works on our behalf.

In total we spent £50.5m on improving homes in 2022/23.

We carry out regular checks to our homes to ensure they are safe. We do this according to the standards set by the government.

We make every possible effort to carry out these important checks, but sometimes the figure can drop below 100% if we are unable to access a property when the check is due. It’s vital for the safety of your family and neighbours to make sure someone is home to let us in for your scheduled appointment.

Our neighbourhoods team support the smooth running of your building, local area and more.

49.7% of customers said they were satisfied we made a positive contribution to where they live.

We work closely with local councils and the police to tackle fly-tipping and anti-social behaviour. We have added a new online reporting tool for fly-tipping so you can easily tell us about issues in your area.

We have also invested an additional £1m into improving our CCTV network to help keep communities safe.

We are always creating more ways for our customers to get involved in what we do, and have their say on how we do it.

We have launched the loop, our new customer voice platform, which gives you more opportunities to tell us what you think.