Important notice

Repairs service update

We are completing more than 200 repairs every day, but we know some customers are having to wait longer than we would like for an appointment. For full details about why and what we’re doing about it, click below.


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As a Registered Provider, we are regulated by the Regulator of Social Housing (RSH).  We provide them with regular financial updates and information about our business so that they can assess our performance against their Regulatory Standards.  We are also regulated by the Charity Commission and we provide them with an annual report.

Governance rating

We have consistently obtained the top G1 Governance and V1 Viability ratings from the RSH.

This can be viewed on the GOV.UK website.

Credit rating

Moody’s has assessed our rating as A3 with a stable outlook. See the latest credit opinion (December 2020) here.

Consumer standards

In addition to the Economic Standards, the RSH has a set of four Consumer Standards with which we are required to comply.  They are as follows:

  • Home
  • Tenancy
  • Neighbourhood and Community
  • Tenant involvement and empowerment

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About us

We provide affordable, good quality homes and community-based services to the region.

Homes to rent

We offer affordable, good quality homes to rent across the Midlands.

Homes for over 55s

We cater for all walks of life, with a range of Wellbeing Homes for customers over the age of 55.