whg is fully committed to making major improvements to our homes to create great homes and neighbourhoods and maintain the Decent Homes Standard. The standard means that all homes must be wind and weather tight, provide a reasonable degree of thermal comfort and reasonably modern facilities and services.
We met the Decent Homes Standard two years ahead of the 2010 deadline and have already invested over £350 million in vital improvements including:
- replacing windows in 13,500 homes
- fitting 12,000 kitchens
- replacing 11,000 bathrooms
- rewiring 7,000 homes
- installing 10,100 heating and insulation systems.
We have a rolling programme of stock condition surveys that gather information on the condition of our properties. This information is used to develop our home improvement programmes.
If your home is due to be refurbished you will be contacted by our partner, Wates, who will carry out an initial design consultation. They will leave you with a DVD explaining what happens whilst your home is being refurbished and takes you through each stage to help you prepare for the work.
Following the refurbishment you will be asked to complete a satisfaction survey which will help us make future improvements.