Reports and policies

Reports and policies

Each year we work with our customers to develop a customer annual report, providing information about the services we offer and to encourage them to challenge us to deliver services that meet their needs.

We also publish an annual report and summary of accounts, which highlights some of our achievements for the year and takes a look at some of the exciting new plans for the future.

These can be viewed below, in addition to a number of our policies.


Reports
Annual report 2011-12 Customer annual report 2011-12 Group Financial Statements 2011-12 Group Financial Statements 2010-11 Group Financial Statements 2009-10


Policies
ASB policy Board and Committee members expenses policy Board member recruitment, succession and training policy Complaints Compliments and Comments Policy Customer Care Policy Data Protection and Disclosure of Information Policy Domestic Abuse Policy Equality and Diversity Policy Housing Debt Recovery Policy Rent and Service Charge Policy Risk Management Policy Tenancy Support Services Policy Value for Money Policy

Reports

Policies