Moving home - Walsall Housing Group Website

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Moving home

If you are currently living in a whg home and want to move, you will need to find someone to swap with.  We currently have over 1,000 customers registered to swap their homes, with a range of property types available across Walsall.

If  your current home already suits your needs and family size, you will not be eligible to transfer. The only way you will able to move home is through a swap.

If you are eligible to transfer you can apply through our choose & move service but you may have to wait a long time, as only 20% of properties will be advertised with a priority to existing tenants. We are doing this to make our housing offer available to a wider section of the community.

Let’s Swap is a mutual exchange or home swapping service for tenants of landlords in the West Midlands, developed by the WMBUS (West Midlands Best Use of Stock) partnership. Customers who register to swap their home with Let’s Swap through choose & move can search for a new home across Walsall and the West Midlands. The system links to national home swapping schemes such as HomeSwapper through Home Swap Direct. 

We're holding a number of Let's Swap sessions throughout the year, come along to find out more. The Occupancy Team will be there to answer any questions you may have.

What are the rules about home swapping (exchanging)?

If you hold a five year fixed term or an assured tenancy with us, you may be able to move by swapping your home with another tenant.

You have the right to exchange with the assured or secure tenant of a council or housing association anywhere in the UK. We can only defer or refuse your exchange if you or the person you want to exchange with:
• has rent arrears
• is in breach of the tenancy agreement
• would be moving to a home that would be unsuitable (eg the home is too large, too small or has medical adaptations that you or they do not need)
• has outstanding repairs caused by damage or neglect.

We have 42 days from the date we receive your completed application form to make a decision.

How do I apply?

Apply to swap your home with Let’s Swap through choose & move. If you are already registered with choose & move simply log into your account, click on 'my mutual exchange' and complete the form to register your property. If you are new to choose & move you will need to register your household details first - call us and we will help you register over the phone.

You can search for a home to swap using Let’s Swap through choose & move. If you find someone who wants to exchange with you, you must get our permission before you move. When you apply to swap your home we will contact you to arrange an inspection of your property, gas and electrical safety checks and to discuss the process with you.

Help with moving costs

If you need to move because your home is too big and you have to pay the bedroom tax, there may be financial support available to help you with moving costs. We can offer a choice of options up to a maximum of £500:

  • new carpets in your new home – up to £350
  • a skip to clear out rubbish before you move – up to £190
  • disconnection of your cooker in your old home and reconnection in your new home - up to £80 for gas and £10 for electric
  • removals (includes washing machine disconnections and reconnections) – up to £300

Get in touch with our Occupancy Team for more information and help with the Let's Swap process.
 

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