FAQs - Walsall Housing Group Website

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    choose & move

  1. How can I get on the waiting list?

    To join our waiting list and bid for properties, you must first register with our choose & move service. You can register online, complete an application form, call us or drop into one of our offices.

  2. How old do I have to be to register with choose & move?

    You should be over 18 to register. If you are 16 or 17 you can only apply if you have agency support such as Social Services. You would also need a guarantor.

  3. Can anyone register with choose & move?

    Yes, provided you are a:

    • UK or Irish national and you normally reside in the UK or the Republic of Ireland

    • foreign national with indefinite leave to remain in the UK and are eligible for Social Security benefits or European Economic Area national.

    Bulgarian and Romanian nationals can only register if they work as an employee under the Highly Skilled Migrant Programme, under the quota schemes or are self-employed or are now in receipt of an EEA Residence Permit (having completed 12 months work in the UK).

    Further information can be obtained from the UK Government website www.direct.gov.uk  

  4. I’m homeless – what do I need to do?

    whg has an agreement with Walsall Council to help homeless people.  If you are homeless or threatened with homelessness in the Walsall Borough area please contact Walsall Council . They will advise you about securing your current accommodation or making alternative provision. Please ensure that you register with the choose & move service at the same time.

  5. How long will I have to wait for housing?

    We can not give any accurate timescales as your household size, eligibility and your chosen areas will all affect the time you might wait. Please check the results page for information about recent lettings in your chosen areas as this will give you some idea of waiting times.

  6. Are there ways of getting housed more quickly?

    You need to be actively bidding each week and, if possible, using all three of your bids.  Your prospects of being successful might also improve if you consider properties in a number of different areas.


  7. How will I know if my bid for a property is successful?

    If your bid is successful we will contact you.

    Unfortunately, due to the number of people applying, it is not possible to it is not possible for us to let every individual know if their bid has not been successful. We do however publish results of all advertised properties online and in our offices, giving details of how many applications were received and the band and registration date of the successful applicant.


  8. If I refuse a property that I’m offered, will it affect my chances of being offered another?

    If you refuse three offers you will not be able to bid for 12 months. It is in your interest to ask us about specific properties before you enter a bid. There are also special conditions applying to some applicants (e.g. statutorily homeless or those in receipt of medical priority) where the banding level may be reviewed after refusing an offer.

  9. How can I swap homes with another customer?

    HomeSwapper is the largest mutual exchange service in the UK and over 98% of new members are matched automatically to one or more potential swaps within the hour.  If you hold an assured tenancy with whg you may be able to move by exchanging with another tenant who has the type of home you want in the area you want to move to.

  10. Can I view a home that I'm interested in?

    If you are offered a property whg, will arrange an accompanied visit to show you around the property and answer any questions you may have. Occasionally, we also issue invitations to groups of applicants to view some properties during the bidding process.

  11. Are there fixed contracts on these homes and will I have to pay a bond or other fees?

    No. whg currently offers Assured tenancies or Starter tenancies (if you are a first time Housing Association tenant) which are not time limited. You will not have to pay a deposit or any other fee but you will be expected to pay your rent in advance prior to receiving the keys.

  12. Can I move home if I owe rent?

    No, you are not allowed to register for a transfer if you have not made and maintained an agreement to clear the debt. Your rent account must be up to date at the time that you successfully bid for a property.

  13. What new homes are whg building?

    You can view the homes that we are building, and the plans we have for the future, by visiting our development pages.

  14. My home is too large – can I move?

    If you think that your home is too large for you, please let us know. At whg we want to make the best use of our homes, making sure that the size of the home our customers live in reflects the size of the home they need.

    Working in partnership with Walsall Council, we work with customers who are either at least two bedrooms short of their need or have at least two too many, to ensure their homes are suitable.

    Find out more on our downsizing page.

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