Complaints, compliments and suggestions

We aim to provide high-quality services to all our customers but recognise that sometimes we may fail to meet their expectations or our own service standards. If this happens to you, it is important that you tell us so we can make changes and put things right.

You can make a complaint if:

we fail to do something we should have done
we fail to provide the quality or frequency of service we have said we will
we did something the wrong way
we did something we should not have done.

You can make a complaint in the most convenient way for you – in person, by telephone, in writing, by email, using the form in our complaints leaflet or by completing the online form below.

View details of our complaints procedure.

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