Tenant Services Authority

The Tenant Services Authority (TSA) is the independent regulator for affordable housing in England. They work with landlords and tenants to improve the standard of service for tenants and residents. 

The TSA has taken a different approach to regulating the housing sector, which provides homes for more than eight million people in over four million homes. In place of thousands of pages of red tape, made up of over 50 detailed circulars and guidance notes, they have set out six clear standards focused on outcomes.

Through the National Conversation exercise, the TSA has worked from the ground up, listening to thousands of tenants and landlords, to design a new approach that leaves landlords free to innovate and get on with the job of working with their tenants to provide excellent services. The TSA has built the ideas of self-improvement and involving customers into the way they will regulate all social-housing landlords.

They have three priorities for the next three years:
• securing a fair deal for tenants
• protecting the taxpayer
• delivering modern and effective regulation

For more information please visit www.tenantservicesauthority.org (new window)