customer charter

whg produces its own customer charter, which clearly defines the service standards that you can expect to receive from us.  Click on the link to download our customer charter (new window).

The charter for housing association applicants and residents is produced by the Housing Corporation. You can use the charter to find out what you can expect, and check that you are getting the service you should be getting from whg. It also tells you what to do if you think we are not honouring the charter.

Click on the link to download a copy of the charter (new window).