paying your rent

Ways to pay

whg offers a range of payment methods to make it as easy and convenient as possible for you to pay your rent each month. Simply click on the image on the left to see a list of payment options. 

 You can also make payments online. 

The cost of running a home

If you already have a place of your own you will know just how much it costs to run a home, on top of the rent and council tax. If this is going to be your first home, you may be surprised at all the costs connected with running a home. We have put together a useful guide that aims to give you an idea of the costs that you will have to budget for.

You need to make sure that you can afford these costs before you accept any offer of a home that Walsall Housing Group make you. Click on the link below to download the guide.

Cost of running a home  (0.579MB)  (new window)

Housing Benefit

If you receive Housing Benefit, you don't need to do anything. Your rent payments will continue to come direct to whg from Walsall Council.
 
If you are unsure whether you are entitled to Housing Benefit, you can visit the Walsall Council website, where you will find contact details for Benefits Services (new window), Frequently Asked Questions (new window) and on-line calculator (new window) that can give you a benefits estimate.

What happens if I can't pay?

If you are having difficulties paying your rent, talk to us as soon as possible. We can help you with plans to get you back on track with your payments. If you fail to pay your rent, we will take action and so it's important that you get in touch with us for help and advice before debts begin to mount up.

If you have any queries or concerns about your rent payments, you can talk to your local housing office or contact our Revenue Support Team on 01922 426718.

Free money advice

Through our partnership with Walsall Citizens Advice Bureau (CAB), we can offer a free, confidential and impartial money advice service. The CAB's trained debt counsellors can help you manage your finances before you get into real difficulties. Ask your local housing office to refer you to the CAB.
 
Walsall Citizens Advice Bureau can be found at 139-144 Lichfield Street, Walsall, tel. 01922 700600.

How your rent charge is calculated

The Government, through the Housing Corporation, regulate the amount of rent that tenants in any type of social housing property should pay. Rents are calculated based on a formula that includes the type, size and location of your property. This is to ensure that tenants are treated equally in terms of the rents they pay for similar properties. Tenants are also protected by limiting the amount that rent can be increased each year. Click on the link below for more information on how your rent charge is calculated.

How my rent is calculated.pdf (new window)